Our number one goal is to provide an unbeatable service to all of our customers. If we say we are going to be there, we will be there!
Deposits – 50% on all work over $500
Leaving Work Site – Our professional team are very well trained in how to leave a worksite. They will leave it as clean and safe as possible by removing all waste created by the project unless otherwise instructed and making sure they have eliminated all hazards that were created by the project
Our work vehicles are stocked with most of our everyday parts and fittings, This is to save us time and our clients money. Sometimes we may not have a fitting/part in the van in which case we will have to go to our merchants to pick up extra supplies, this will be charged to the job accordingly.
Payment – non account holders, payment is due within 7 days of job completion, or on completion of job and may be made by cash, cheque, credit card, debit card or bank transfer
Once your job is complete or there is a pause in works, an invoice will be sent for work completed up to the date of invoice
Progress Payments
Progress invoices are sent for some projects before completion. These cover the cost of labour and materials as work progresses. We will normally send a progress invoice at the end of each stage of a project e.g. Disconnection, Pre slab, Pipe out, Drainage, Fitoff
We will also send progress invoices if for some reason the project has been delayed.
We reserve the right not to continue work if a progress payment has not been made.
Request a progress payment at any time by emailing admin@evergreenplumbing.co.nz
Query, Comment or complaint
At Evergreen Plumbing our team will strive to give our customers the best experience possible. We also love receiving feedback from our customers so every now and again we may ring you to get comments on the service we provided.
If our service was awesome or not so great please let us know by ringing (06) 278 4449 or by emailing admin@evergreenplumbing.co.nz
We appreciate all feedback received. If you do not understand, or wish to dispute any of the charges contained within our invoices. Please notify us before the due date of the invoice.
